Returns and Refunds

Returns 
We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you purchase, please return them within 14 days and we will refund you. Please return item(s) in a resalable condition to the following address: The Party Pieces, 3/85-89 Wetherill Street NORTH, Silverwater (NSW) 2128


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thepartypieces@hotmail.com and send your item to: The Party Pieces, 3/85-89 Wetherill Street N, Silverwater NSW 2128, Australia.


Shipping
To return your product, you should mail your product to: The Party Pieces, 3/85-89 Wetherill Street N, Silverwater NSW 2128, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When Shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The Party Pieces